Delight · Returns & Exchange
Turn returns into repurchases.
A branded, self-serve returns portal that nudges refunds toward exchanges and store credit — with RTO QC checks and managed refund cycles behind it.
14-day free trial · Go live in hours
Returns & Exchange · 01
Self-serve portal.
Customers resolve returns in minutes, on brand, on their own.
Returns & Exchange · 02
Exchange-first flows.
Smart incentives convert refund requests into exchanges.
Returns & Exchange · 03
RTO QC & refund cycle.
Structured QC checks and managed refunds — hands-free.
Returns & Exchange · the number
+54%
returns converted to exchanges (Vilvah)
the after, in one number.
Better together
The backbone that keeps the promise.
Every Cobay product runs on the same order record. Add the ops backbone and the loop closes.