Real operators, real outcomes, names attached. This is what changes when everything after checkout runs on one platform.
Every metric below belongs to a real brand — and to the operational change that produced it.
+54%
Every return request now lands in a branded, self-serve portal where exchange is the default path, not the fallback. Smart nudges turn refund requests into swaps and store credit. Revenue that used to walk out the door stays in the loop.
Powered by Returns & ExchangeReturn request · #21408
Self-serveExchange confirmed · replacement dispatched
Revenue retained
−40%
Every failed attempt triggers a WhatsApp verification inside the 24–72 hour rescue window. Wrong addresses and fake attempts get caught before the courier gives up. Dispatch went bulk too — 250+ labels in one click.
Powered by NDR ManagementNDR · AWB 78261043
RTO avertedAttempt failed — “customer unavailable”
11:42WhatsApp verification sent to buyer
11:43Address confirmed · reattempt tomorrow
11:51250+ labels
one click
22%
Courier rules now pick the best partner on every order — by lane, weight, COD and SLA. Labels, manifests and GST invoices generate themselves. The savings compound on every single shipment.
Powered by ShippingOrder #33121 · 1.2 kg · COD
Booked · label, manifest & GST invoice generated
Growing Indian D2C brands run everything after checkout — orders to returns — on Cobay.
On the platform
Orders, shipping and customer updates run on one Cobay stack — the full journey from checkout to doorstep.
Krithika Kumaran
CEO
The wall so far
20.
brands on the wall
From first order to festive peak — one platform, every brand size.
…and the next wave of Indian D2C.
5M+
orders processed
100K+
SKUs managed
50+
integrations
20+
courier partners
14-day free trial · Go live in hours. Start with the number that hurts most.
