How trials, cancellations and refunds work at Cobay — written plainly so there are no surprises on your invoice.
Last updated · 27 May 2026
The service offers a free trial of up to 14 days with no charges during this period. Users may cancel anytime before trial completion without liability. Upon trial expiration without subscription conversion, access becomes limited or terminated, though data remains exportable for 30 days.
Cancellation is available through account settings or by contacting billing@cobay.com.
Changes take effect at billing month's end; access continues until then.
Changes take effect at annual term's end; access continues until then.
We do not provide partial refunds for unused time in a billing cycle, except as set out in Section 3.
Subscription fees are non-refundable once charged for any reason.
Refunds apply for duplicate charges from billing errors, material service failures unresolved within reasonable timeframes (with written notice), and refunds required by law. Refund requests must be sent to billing@cobay.com within 15 days with account details and reason.
Accounts suspended for policy violations receive no refunds.
Approved refunds will be processed to your original payment method within 7–10 business days.
Upgrades take effect immediately with pro-rated billing. Downgrades take effect next billing cycle with no refund for remainder of current cycle.
Professional services charges are non-refundable once work has commenced, unless otherwise agreed in writing.
Customer data remains exportable for 30 days post-cancellation, then may be deleted per privacy policies.
Contact billing@cobay.com before initiating chargebacks. Unjustified chargebacks may result in suspension.
Policy updates will be communicated via email or Services. Continued use indicates acceptance.
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