Order help
Cobay builds the software your store runs on — we don't sell products or manage individual orders. For delivery, changes, returns or refunds, the store you bought from is the right contact.
“Powered by Cobay” = the technology, not the seller
Find your store
Three ways to reach them.
Everything about your order lives with the store you bought from. Here's the fastest route to their support.
01
Open your order confirmation
The email or SMS you received when you ordered came from your store — it carries their name and their support contact.
02
Use the tracking link they sent
Live delivery status comes from your store's own tracking page — the same link that brings you their updates.
03
Write to the store directly
Address changes, delivery questions, returns and refunds are all handled by your store's team.
For operators
Run a brand yourself.
Cobay is the post-purchase operating system your store uses — orders, warehouses, shipping and WhatsApp updates in one place.