01 What You Can Report

You can submit a complaint if you believe content on the Services — such as product listings, images, descriptions, brand names, logos, or other material uploaded by our customers — infringes your:

• Copyright
• Trademark
• Patent
• Other intellectual property right

We do not adjudicate disputes between brands, but we will act on properly substantiated complaints in line with our obligations as an intermediary.

02 How to Submit a Complaint

Send your complaint to ipr@cobay.com with the following details:

1. Your details: Full name, address, phone number, and email
2. Capacity: Whether you are the rights holder or an authorized representative (if a representative, attach proof of authorization)
3. The right asserted: Type of IP right (copyright, trademark, etc.), registration number(s) if applicable, and jurisdiction
4. The allegedly infringing material: Specific URL(s) or other locator on the Services that identify the content
5. Evidence of ownership: Copies of registration certificates, prior use, or other proof of your right
6. Statement of good faith: A statement that you have a good-faith belief that the use of the material is not authorized by the rights holder, its agent, or the law
7. Statement of accuracy: A statement, under penalty of perjury (or equivalent under Indian law), that the information in the complaint is accurate and that you are authorized to act on behalf of the rights holder
8. Signature: Physical or electronic signature

Incomplete complaints may be rejected or returned for clarification.

03 Our Process

When we receive a valid complaint, we will:

1. Acknowledge receipt within a reasonable time (typically within 24–72 hours)
2. Review the complaint and the reported content
3. Notify the customer whose content is the subject of the complaint and forward a copy (with personal details redacted where appropriate)
4. Take action as appropriate — which may include removing or disabling access to the content, restricting features, or, in cases of repeat infringement, suspending or terminating the account
5. Resolve takedowns within the timelines required by applicable law (in India, generally within 36 hours of receiving a valid complaint, in line with the IT Rules)

We are not obligated to act on complaints that are incomplete, frivolous, or that, in our reasonable judgment, do not establish infringement.

04 Counter-Notice

If your content has been removed and you believe it was removed in error or that you have the right to use it, you may submit a counter-notice to ipr@cobay.com with:

1. Your full name, address, phone number, and email
2. Identification of the removed content and where it appeared before removal
3. A statement, under penalty of perjury, that you have a good-faith belief that the content was removed by mistake or misidentification
4. A statement that you consent to the jurisdiction of the courts at Coimbatore, Tamil Nadu, India (or the courts having jurisdiction over your address, if you are outside India) for resolving the dispute
5. Your physical or electronic signature

We may, at our discretion, restore the content after a reasonable period, unless the complainant has initiated legal proceedings.

05 Repeat Infringers

Accounts that are the subject of repeated valid IPR complaints may be suspended or terminated without refund, in line with our Terms of Service and applicable law.

06 Misuse of This Policy

Submitting false or misleading complaints (or counter-notices) may result in legal liability under the Indian Penal Code, the Information Technology Act, and other applicable laws. We may also seek damages and recovery of costs.

07 Designated Contact

08 Changes to This Policy

We may update this policy from time to time. The "Last updated" date will be revised when we do.